Experteer Overview
Lead and shape the Customer Payments u0026amp; Recovery strategy to optimize cash collection, reduce defaults, and protect long-term profitability across LatAm. You will work with local markets to improve payment success, minimize involuntary churn, and balance collection efficiency with customer experience. This role sits in the LatAm Customer Value Management team and offers impact on portfolio value, retention, and revenue growth. You’ll drive automation and AI-driven recovery initiatives to scale across multiple countries.

Compensaciones / Ventajas
• Review and improve end-to-end payments and recovery strategy across the customer lifecycle
• Design and optimize payment strategies to maximize collections and minimize failures
• Develop delinquency prevention initiatives to reduce defaults and involuntary churn
• Define differentiated payment and recovery treatments based on customer value, behavior and risk
• Optimize payment journeys, methods and channels to improve payment success and experience




• Lead debt recovery strategies to maximize retention and long-term CLV
• Monitor payment performance, delinquency, recovery and portfolio quality KPIs
• Drive automation, digital payment capabilities and AI-driven collection initiatives
• Collaborate with Product, IT and Finance to improve payment capabilities and experience
• Manage external collection agencies and recovery partners for performance and customer-centric treatment
• Ensure compliance with internal policies, regulatory requirements and customer protection standards
• Identify continuous improvement opportunities across payment processes and communications
• Translate performance into actionable recommendations for senior management
• Collaborate cross-functionally with Customer, Marketing, Operations, Sales, Finance and Data teams to optimize portfolio value

Responsabilidades
• 7+ years of experience in Customer Payments, Collections, Credit Risk, Revenue Assurance, Customer Financ

📌 Head of Customer Payments (Madrid)
🏢 Verisure
📍 Madrid