Top reasons to work with TDCX
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Versátil working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards

What is your mission?

-Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.

-Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.





-Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.

-Remote corrections and other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.

-Escalating possible issues to tier 2 when unable to resolve the issue.

-Prioritize and coordinate tasks and assignments.

-Documenting each call with relevant and necessary information.

Who are we looking for?
- Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.
- Passion to create excellent customer experience.
- Attention to detail and technical orientation (to solve remote corrections).
- Good communication skills, and ability to explain technical details in layman's terms.
- Strong emp

📌 Customer Service Specialist with Norwegian (España)
🏢 Tdcx
📍 España