We are seeking a Dutch/Flemish Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to Dutch-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe.
As a Customer Service Specialist, your key responsibilities will include:
Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction.
Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution.
De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome.
Be the voice of the brand,



delivering a professional, empathetic, and customer-focused experience.
Accurately document customer interactions and complete all required administrative tasks in internal systems.
To succeed in this role, you should have:
Fluency in Dutch and English (both written and spoken) is essential.
Proven experience in a high-volume customer service or contact centre environment is essential.
Experience with ticketing systems and Salesforce is a plus.
Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments.
Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism.
Excellent communication, active listening, and problem-solving skills.
Strong resilience and the ability to remain calm, positive, and focused under pressure while consistently deliverin

📌 Customer Service Specialist (España)
🏢 WorkNomads
📍 España