OFERTA LABORAL: Senior Team Leader - IT Support

Contrato indefinido + Proyecto de larga duración.

Salario: 3.600 - 3.800 NETO / MES (según experiencia y formación aportada).

** Estimulante proyecto en la Comisión Europea.

+ Pagamos el primer mes de alojamiento en Bruselas.

Lugar de trabajo: Bruselas (es necesario cambiar el lugar de residencia a dicha ciudad, puesto on-site)

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IMPRESCINDIBLE: NIVEL MUY ALTO DE INGLÉS Y DE FRANCÉS (ambos), CAPAZ DE TRABAJAR CON FLUIDEZ DESDE EL PRIMER DÍA, TANTO HABLADO COMO ESCRITO .

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Job Title: Senior Team Leader - IT Support

So, what are the main responsibilities of a Team Leader (IT Support) in European Commission?

The Team Leader, IT Support is a critical leadership role responsible for the day-to-day operational management and coaching of our on-site IT support team. This role requires an experienced leader who has a deep, hands-on understanding of proximity support challenges and excels at coordinating improvement initiatives.

As a Team Leader, you will:

- Provide effective leadership to the Proximity IT Support teams, fostering a motivated, high-performing environment where team members continuously develop their skills.
- Manage daily team operations, including shift planning, task definition, and resource usage planning (shifts, holidays, projects).
- Conduct regular service reviews, quality control, and risk analysis to ensure Service Level Agreements (SLAs) are consistently met or exceeded.
- Oversee critical support processes,



including call handling status, escalation procedures, and problem reporting.
- Track activities against operational plans and provide regular, accurate status reports (daily, monthly, yearly) to management.
- Manage the change control procedure related to physical IT assets and support methodologies.
- Coordinate small to medium-scale improvement and deployment initiatives related to end-user infrastructure, hardware, and support processes.
- Act as the final point of escalation for complex user support issues, leveraging technical knowledge gained through previous hands-on experience.

Qualifications

What would make you a fit for the role:

- Bachelor’s Degree and 7 years of experience as a Team Leader OR Master’s degree, 5 years of experience as a Team Leader.
- Extensive experience coordinating and leading Proximity Support teams (on-site IT support).
- Proven ability to interact professionally with end-users, senior management, and cross-functional teams.
- Strong leadership and project management skills, with a track record of guiding teams through daily operational activities.
- Demonstrated resilience and a proactive approach to continuous improvement.
- Experience/knowledge of ITIL practices preferably with ITILv4 certification.
- Bilingual Proficiency in both French and English.

- Prior experience in EU Institutions environment is considered a strong advantage.

Work Arrangement: This is a fully onsite position in Brussels.

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📌 Senior Team Leader - IT Support english+french (BRUSELAS, Comisión Europea) (Barcelona)
🏢 Abde Business Consulting
📍 Barcelona