We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
Customer Support at Super isn't a cost centre — it's a strategic differentiator. As we scale internationally, fast, seamless, high-quality support is what earns customer trust and compounds into long-term growth. This role sits at the centre of that transformation.
We're looking for a Staff Product Manager to rethink support from the ground up — blending AI-driven automation with exceptional human experiences — and to own the support product as a business, not just a backlog.
This is a senior individual contributor role. You'll own a high-visibility domain end-to-end: setting the multi-year direction, making the investment case for it,



applying frontier AI (LLMs, agentic automation, proactive support) to real customer problems at scale, and raising the bar for how product is practised around you. You'll be the person leadership turns to when the answer isn't obvious.
We're looking for someone with:
8+ years of product management experience, ideally including Customer Experience (CX), conversational AI or internal tooling at scale.
A track record of owning a domain end-to-end and being accountable for its commercial outcomes — not just its shipped features.
Deep experience applying AI/ML in a support context (NLP, LLMs, retrieval, agentic workflows) and integrating third-party platforms such as Zendesk, Intercom or similar — including knowing when to buy, when to build, and how to argue that case.
Ability to build a business case: sizing an opportunity, quantifying the cost-to-serve impact, and securing headcount or investment agai

📌 Staff Product Manager (España)
🏢 Super Technologies
📍 España