PRODUCT OWNER - DISRUPTION

About The Opportunity

We're looking for a Product Owner to own our AI- and data-powered disruption early-warning system, designed to proactively identify travel risks before they become problems. This is a hands-on, technically demanding role where you'll work closely with software engineering teams to transform real-time disruption signals into alerts that travellers and operational teams can trust and act on. You'll help shape a product with a genuinely proactive and protective mission, leveraging data, AI, and operational insight to improve customer experiences. If you're passionate about agile product ownership, data-driven decision-making, and delivering meaningful outcomes, this is an exciting opportunity to make a real impact.

Key Responsibilities

Own and groom the product backlog, ensuring priorities are aligned to real disruption patterns and operational needs.
Write user stories and acceptance criteria covering software quality, AI performance, alert accuracy, timeliness, and safe fallback behaviour.
Partner closely with the Tech Lead,



engineers, and QA teams to validate delivery outcomes and model performance.
Manage and reduce alert fatigue, ensuring alerts remain trusted, relevant, and actionable.
Drive production readiness, including clear operational guidance for support and operations teams.
Lead new alert types and data integrations from pilot phases through to full deployment.
Maintain continuous feedback loops with users and stakeholders who receive and respond to alerts.
Monitor delivery metrics and model-health metrics, including accuracy, coverage, and timeliness.
Identify and escalate model degradation risks early.
Translate product strategy and real-world disruption patterns into clear, development-ready requirements.
Make sound, informed in-sprint decisions whilst escalating critical issues when required.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respect

📌 Product Owner (Barcelona)
🏢 FCM Travel
📍 Barcelona