The AI orchestration of your wildest imagination.n8n is the open workflow orchestration platform built for the new era of AI. Along the way, we’ve:Cultivated a community of more than 650,000 active developers and buildersEarned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projectsBacked by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuationThat’s the company we’ve built. cloud/register.You will design and lead one-to-many technical enablement sessions, host live office hours, build advanced workflow templates, and step in for strategic, targeted interventions when our automated systems flag an account that is struggling with architecture or node configurations.Lead weekly office hours, monthly deep-dive webinars on the patterns enterprise customers actually struggle with: error handling, AI agents, self-hosting at scale, security and governance, and best practices, lead demos in the weekly group onboarding callsOwn the enterprise Slack channel. Be the technical expert in the room — triage, answer, escalate to Product when needed, and turn recurring threads into reusable content.Translate the common questions and hurdles you see in Office Hours/webinars into reusable technical assets.Build advanced use-case templates, video tutorials, and technical documentation that the Digital CS team can distribute in automated campaigns.When the CS team needs an n8n workflow to automate something internally — health-score triggers, lifecycle alerts, Slack Vitally syncs — you build it.

Relevant Background:



3-5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.️ Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation. You understand how backend systems talk to each other and can troubleshoot complex integrations on the fly.You are highly charismatic and comfortable commanding a room (or a Zoom call) of 50+ engineers, developers, or ops leaders, breaking down complex concepts into digestible pieces.At n8n, you’ll help shape how Customer Success scales at one of Europe’s fastest-growing startups. You’ll have a direct impact on how we support, retain, and grow our Enterprise customers—acting as the ultimate technical unblocker and building the enablement engines that make deep technical success repeatable.You’ll join a remote-first, highly cross-functional team that values ownership, experimentation, and practical problem-solving.

This is a role for someone who wants to blend deep technical architecture with one-to-many education, helping n8n scale from strong customer relationships to a world-class customer experience.We can sponsor visas to Germany; Our company language is English.If you see multiple job postings for the same role,



it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Work/life balance ️ - We work hard but ensure you have time to recharge:Europe: 30 days of vacation, plus public holidays wherever you are.US: 20 vacation days, 8 sick days, plus public holidays wherever you are.Health & wellness -Europe: We provide benefits according to local country norms.*US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.Future planning -Europe: We provide pension contributions according to local country norms.*US: 401(k) retirement plan with a 4% employer match.Financial security ️ -Europe: We provide benefits according to local country norms.US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.You’ll get 1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.Remote-first - Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the .Giving back - We're big fans of open source, and you'll get $100 per month to support projects you care about.Transparency - We all know what everyone’s working on, how the company is doing—the whole shebang.

Country-specific details are provided in your contract.Berlin Office; London Office;

📌 Technical Programs Manager - Scaled Customer Success (Remote Europe) (Madrid)
🏢 n8n
📍 Madrid