Why Join Greystar?
Be part of a team that’s building more than just homes. We’re building communities.
At Greystar, we believe great rental living starts with great communities. From our offices in Madrid, our Spanish team is operating one of Spain's leading rental housing platforms, spanning student accommodation, flexible living and traditional rental homes. With a footprint across Spain's biggest cities and a fast-growing portfolio of furnished, design-led apartments, Spain is one of our fastest-growing European markets with an expanding portfolio of design-led apartments, and we're proud to be bringing our experience in professionally managed rental housing to its major cities
As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.
We believe long-term success starts with supporting our people. From fully employer-funded health and life insurance, to an employer-supported pension plan, a adaptable benefits scheme that lets you maximise your take-home pay, and wellbeing perks that keep you moving, we've built a package designed to support life inside and outside of work. You'll also benefit from the opportunities that come with being part of a global business operating across hundreds of locations worldwide, with genuine room to grow your career.
Position Overview
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
The annual base salary for this role starts from €26,571 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.
Key Role Responsibilities
Works as part of a team to deliver an exceptional resident experience.
Provides excellent front of house and customer service,



responding to queries and complaints.
Supports community events and maintains strong relationships with University clients.
Maintains local knowledge to support resident needs and enquiries.
Completes administrative tasks, including maintenance requests, notices, databases and purchase orders.
Supports marketing, viewings, leasing activities and sales conversions.
Assists with move-in/move-out processes and summer community preparations.
Supports Health & Safety compliance and participates in the on-call rota when required.
Follows rent collection procedures, promotes tenancy extensions and supports other revenue streams.
Ensures tenant refunds and utility-related processes are completed.
Knowledge & Qualifications
Good level of general education.
Proficient in Microsoft Office, including Word, Excel and Outlook.
Good understanding of Health & Safety requirements and legislation.
Experience & Skills
Essential
Excellent customer service and customer-facing experience.
Strong communication, relationship-building and teamwork skills.
Ability to work independently and make decisions when required.
Fluent English, both verbal and written.
Strong organisational, multitasking and prioritisation skills.
Good numerical skills.
Flexible, adaptable and culturally aware.
Enthusiastic, proactive and committed to delivering an exceptional resident experience.
One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.
Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at ********************************. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.

📌 Customer Service Administrator (Madrid)
🏢 Greystar
📍 Madrid