Remoto: Trabajo híbrido

About Us Mitte is a transformative B2B platform revolutionizing the parking and mobility industry. Our mission is to simplify the complex landscape for parking operators by acting as the integration and data standardization backbone that connects all industry stakeholders. We are the bridge connecting payment apps, hardware, and operators, much like "the Twilio for parking". The Customer Success / Account Manager (CS/AM) is a critical, client-facing role that serves as the central hub for our existing and prospective customers. You will be the primary point of contact responsible for building strong, long-lasting customer relationships, ensuring client satisfaction, and driving long-term value and retention. This is a hybrid role encompassing proactive customer success, reactive support triage, commercial account management, and sales pipeline development. You will be the "voice of the customer" within Mitte, providing essential feedback that directly shapes our product and services.Client Relationship & Account Management:Manage the commercial relationship for most accounts, including handling renewals, identifying upsell opportunities, and managing contracts.Onboarding & Customer Success:Sales Prospecting & Lead Nurturing:Research and identify potential leads and key accounts within target markets to support business growth.Conduct initial outreach to prospects via email, calls,



and social media to introduce Mitte's value proposition.Qualify inbound and outbound leads based on strategic fit, budget, authority, and timeline.Coordinate with the sales team to ensure a smooth handoff of qualified leads and schedule discovery calls.Maintain accurate and detailed records of all lead interactions and status updates in the company CRM.Support & Issue Triage:Act as the first line of support and the first point of contact for all client requests and issues.for complex matters, perform initial triage and accurately route requests to the Product, Integrations, or Support (COO/Dev) teams.SupportComplaint Management: Handling customer complaints with professionalism, identifying root causes, and ensuring satisfactory resolutions.Channel Activation & Management: Proven experience in a client-facing role such as Customer Success, Account Management, or technical support, preferably within a B2B SaaS environment.Experience with sales development or lead generation activities, including prospecting, lead qualification, and CRM management.Highly organized and process-driven, with experience using ticketing or project management systems (e.g., You will report directly to the Chief Revenue Officer (CRO) or, in the interim, the CEO. You will work in close collaboration with the COO, Head of Product, and Head of Technology.

📌 Customer Success Manager / Account Manager (Cataluña)
🏢 Mitte
📍 Cataluña