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This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.





We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy

The Premier Support Specialist (PSS) is a designated resource whose role is a technical advisor understanding the customer’s environment and participates in project release milestones for installs, upgrades, patches, etc. In accordance with BMC Helix Product Support Policy, the PSS drives open issues to closure and advocates for enhancement requests. The PSS as necessary will engage BMC escalation procedures with customer engineering. For Severity 1 (Critical)

📌 Helix ITSM Premier Support Specialist (Madrid)
🏢 BMC Helix
📍 Madrid