Who you are
- Minimum 2 years of contact center and/or customer service experience
- Previous travel industry contact center experience preferred
- Supporting North American accounts / customers and deep understanding of customer preferences and culture essential.
- C1/C2 level English (verbal, reading, writing) required
- C1/C2 level Spanish, French or German is a huge plus
- Working knowledge of contact platforms will be helpful. (ie: Sprinklr, Genesys)
- Working knowledge of CRM systems such as Salesforce will be helpful
- Telephone communication and soft skills knowledge will be helpful
- Familiar with GDS platforms such as Amedeus will be helpful
- Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential
- Passionate about customer service
- Passionate about travel and exotic destinations
- Master at communication, listening and soft skills
- Able to assess a caller’s needs and provide appropriate recommendations
- Self-starter, self-managed, responsible, dedicated, and tenacious
- Doesn’t get easily discouraged or frustrated




- Able to multitask, prioritize, and manage time effectively
- Comfortable and competent in using multiple systems concurrently
- Knows how to “smile” on the telephone
- A natural leader with the ability to inspire and motivate
- Knows how to have fun, strive for success, and celebrate achievements
- Not easily discouraged or frustrated
What the job involves
- Exoticca is a leading travel platform in Europe and North America, offering exciting, memorable, and affordable travel experiences in over 65 locations
- We’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today's fastest-growing travel companies
- You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart
- This is an exciting opportunity to utilize and develop y

📌 Customer Service Agent (Barcelona)
🏢 Exoticca
📍 Barcelona