Customer Service Team Leader at Oslo Skin Lab

Requirements
- Proven leadership experience in a customer care, retention, or subscription-based environment
- Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role
- People-focused leadership style: high empathy, candid feedback with a thoughtful delivery
- Fluent in Spanish and English; additional languages (German or Portuguese) are a plus
- Versátil and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain
- Strong experience working with KPIs and performance management
- Able to balance hands-on operational involvement with strategic thinking
- Willing to travel when needed
- Technically confident, with experience using CRM systems and AI-driven tools
- Curious and proactive about AI, with the ability to identify practical ways to implement AI tools into customer care processes and daily operations





Oslo Skin Lab has built Spain into one of its strongest-growing markets over the past two years, driven by a customer care team that has delivered impressive results without local management on the ground. Now the company is ready to take the next step. The Customer Care Team Leader steps into a market that is already moving with momentum, with the mandate to bring structure, develop the team from within, and elevate customer experience in one of Oslo Skin Lab’s most important markets.

About Oslo Skin Lab

Oslo Skin Lab is a science-based skincare brand and the fastest-growing concept within NutraQ, a direct-to-consumer health and beauty company headquartered in Norway. NutraQ operates across more than 15 European markets and the US through digital and subscription-based business models, serving more than 450,000 customers with a team of over 250 employees. Since becoming part of the Orkla Group in 2021, NutraQ has

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