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We’re hiring: International Customer Service Agent (Dutch + English)

We are looking for a proactive and detail-oriented
International Customer Service Agent
to join our Customer Service / Logistics team (remote/hybrid - Madrid/Spain). You will be the main point of contact for our international customers and partners across Europe, coordinating palletized freight consignments and ensuring excellent service from start to finish.

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What you’ll do

• Manage customer orders and transport requests

• Coordinate international palletized consignments and delivery schedules

• Provide proactive updates on shipment status, delays or incidents

• Handle complaints and delivery issues professionally

• Collaborate closely with operations and dispatch teams





• Maintain and update customer data in our CRM

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What you bring

• Experience in customer service and/or logistics

• Strong communication & problem-solving skills

• Fluency in
Dutch
and English (spoken & written)

• Spanish is a strong plus; other European languages are an advantage

• Familiarity with TMS systems and Microsoft Office (Excel, Outlook)

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Salary range: €21,500 – €25,000 gross/year

? Location: Remote/Hybrid (Madrid - Spain)

? We offer a dynamic, multicultural team, opportunities for growth and a supportive, quality-focused work culture.

📌 Internationale Klantenservicemedewerker (Madrid)
🏢 Palletways Group
📍 Madrid