Roche is seeking a Patient Care Country Expert to deliver a seamless experience for customers across multiple channels, ensuring accurate classification, tracking, and resolution of service requests and incidents.
The role involves supporting leaders, enabling country-specific processes, coaching team members, and coordinating knowledge transfer while maintaining compliance with regulatory guidelines. Location flexibility spans CEE countries including Spain (Sant Cugat).
📌 Patient Care Expert, CEE – Elevate Customer Experience (Madrid)
🏢 Roche
📍 Madrid