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Job Title: Delivery Excellence Coordinator
Location: Milton Keynes, Warsaw or Madrid
Working Model: Hybrid
If you thrive on handling competing priorities, solving problems, and building strong working relationships, then this could be the perfect opportunity for you
About The Role
As a Delivery Excellence Coordinator, you'll be at the heart of our training operations where you will help plan, coordinate, and deliver exceptional tutor training and delivery days. You'll take ownership of tutor scheduling, ensuring the right people are in the right place at the right time by matching tutor expertise, client requirements, budgets and geographical locations.
- Partnering with Tutors, Sales teams and other internal stakeholders to ensure seamless training delivery.
- Managing and coordinating tutor diaries, responding quickly and effectively to scheduling requests.
- Planning and allocating workload for non-delivery days, including personal development activities.
- Maintaining accurate data and records across Excel and internal systems.
- Monitoring and achieving Service Level Agreements (SLAs), KPIs and monthly delivery targets.
- Identifying and resolving scheduling challenges before they impact delivery.
What We're Looking For
You'll have previous experience in a coordination, scheduling or planning role where organisation and prioritisation have been key to your success. Alongside this, you'll also bring:
- The ability to build strong and credible relationships with a variety of stakeholders.
- A proactive approach and natural problem-solving ability.
- The confidence to work independently while collaborating effectively within a team.
- The ability to stay calm, focused and positive in a busy, fast-moving environment.
- Excellent attention to detail.
- Exceptional organisational and time management skills.
- The ability to stay calm, focused and positive in a busy
📌 Delivery Excellence Coordinator (Madrid)
🏢 Bsi
📍 Madrid