Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Danish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
- Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Plane Ticket from your location to Sofia
- € 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours
- Taxi transportation directly from the airport to your accommodation
- Fully paid training
- Stable job and career development opportunities
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning

Key Responsibilities:




- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:
- Fluent Danish and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excel

📌 Solutions Consultant with Danish and English (Barcelona)
🏢 TELUS Digital
📍 Barcelona