Provider Manager (m/f/d)
About the Job
Within the COE Enabler Operations, the Provider Manager organizes, implements, and steers the operational relationship with suppliers, with the objective of maximizing the value delivered by these providers for the client business tribes and ecosystems.
In this role, you are responsible for ensuring compliance with supplier commitments and with demand management processes. You support the tribes and client business teams in optimizing their collaboration with suppliers to deliver projects and maintain applications, while guaranteeing service quality.
The Provider Manager takes into account the evolving needs of the tribes and business teams to adapt external delivery models, with a focus on economic efficiency and maximizing value creation. You will act as a key partner to Tribe Leaders in monitoring outsourced services, and to Scrum Masters in supporting agile ways of working with suppliers, within the framework of the established contractual agreements.

What you do




- Contribute to the selection of the SaaS vendor/publisher in case of sourcing changes (market analysis, offer benchmarking, analysis of licensing models and SLAs), define the expected service offering (business requirements, functional scope, SLRs, SLAs, performance and security conditions) in coordination with the OE and internal stakeholders, and ensure that changes impacting the service contract are properly taken into account (functional changes, usage evolution, scaling needs, pricing changes).
- Lead the transition/onboarding phase with the vendor and ensure the setup of a steady-state operating model (operational processes, support models, incident management, reporting, governance), and manage the execution of SaaS services in compliance with contractual commitments, SLAs, and economic, technical and functional performance levels.
- Analyze usage, performance, availability and security indicators, provide continuous improvement recommendations, anticipate

📌 Provider Manager (España)
🏢 Allianz Technology SE Spain Branch
📍 España