Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are looking for a strategic and results-driven Senior Customer Service Operations Manager to lead operational excellence across our Customer Service organization. This position is to be filled at our Asturias (Spain) site.
Reporting to the Director, Customer Experience & Supply Chain, you will oversee Customer Service Team Leaders as well as Back Office Operations, Process Improvement, RPA Transformation, CRM, and Salesforce teams. You will play a key role in driving customer experience, operational performance, process standardization,



and digital transformation across a general organization.
This is an exciting opportunity for a senior leader who combines customer focus, operational excellence, and transformation expertise to deliver measurable business results.
Key Responsibilities
Lead and develop Customer Service Team Leaders and operational support teams.
Drive customer service performance and ensure achievement of key operational KPIs.
Standardize customer service processes across regions and business units.
Lead customer experience initiatives to improve customer satisfaction, loyalty, and retention.
Analyze Voice of Customer feedback and service performance data to identify improvement opportunities.
Own customer service processes within Salesforce and CRM platforms.
Define business requirements and partner with IT on system enhancements and digital initiatives.
Ensure CRM governance, data quality, process compliance, and user adoption.

📌 Senior Customer Service Operations Manager (España)
🏢 Axalta
📍 España