Wholesale Customer Service Representative, UGG
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As a Wholesale Customer Service Representative for UGG, you’ll provide exceptional service with passion, determination, and a desire to make a difference. You’ll take ownership of a diverse base of UGG accounts, build strong relationships, and act as an ambassador for the brand. You’ll deliver positive customer experiences, even in challenging circumstances, and consistently offer high levels of customer focus and proactive account management. Quality, accuracy, and effective communication will be at the heart of your work, and you’ll collaborate with the wider UGG team to ensure every action leaves a positive impact.



You’ll work closely with your Service Leader and customer services teams to drive continuous improvements, participate in projects, and support the team and company as a whole.
Fluency in Spanish and English is essential for this role.
Your Impact:
Consistently deliver against both external and internal customer expectations, raising the bar on service
Build powerful relationships with customers, understanding their unique needs and resolving situations with a WOW factor
Ensure customer order books are accurate, validated, and executed efficiently from order placement to conversion
Provide focused, accurate, efficient, and professional account management across a diverse account base
Collaborate across teams, supporting peers and contributing to wider team success
Act as a brand ambassador in all customer interactions
Strive to achieve all targets, SLAs, and performance metrics
Build strong partnerships with supply chain teams and warehouses to

📌 Customer Service Representative (Madrid)
🏢 Deckers Brands
📍 Madrid