You'll configure, test and stress-test AI agents running in production for 20 to 30 e-commerce brands, and you'll be the person they call when it matters.

Yuma is the most advanced AI platform for e-commerce support. Founded in late 2022, backed by Y Combinator, with 100+ merchants and over a million tickets resolved by our AI agents. We're a team of 20+ across Barcelona, Boston and a few remote spots. Small enough that your work is visible in your first week, mature enough that you'll be working on real accounts with real retention stakes.

? Based in Barcelona with partial remote.

The Team:

The Success team is composed of two teams.

The first one owns the accounts. Account Managers take our most strategic merchants and work closely with a technical counterpart. Customer Success Managers own a book on their own, the commercial side and the technical side both, which means they run their accounts end to end.

The second one is the technical team. Technical Account Managers handle the heavier implementations, and they're the ones Account Managers pull in on the hardest topics.





Cyril, our Head of Account Management, leads the whole thing from Barcelona.

Our mission: help every merchant automate a growing share of their support. And renew, because by then the results are there ;)

? What you'll do:
You'll own a portfolio of 20 to 30 French e-commerce brands running their customer support on Yuma's AI agents. This isn't a QBR-only CSM role: you build what runs in production, you debug it, and you keep the account over the long run.

Build automations with the merchant. Most of what you set up starts with a conversation: either the merchant comes to you with a use case to automate, or you spot the one they haven't thought of yet. Then you build it around their vigente processes.
Push each account's automation rate. That's the metric that counts. You track it, you explain it to the merchant, and you know what to do when it plateaus.
Test, iterate, stress-test. You'll

📌 Customer Success Manager (Barcelona)
🏢 Yuma AI (YC W23)
📍 Barcelona