Company Description
MSX International Group is the world’s leading provider of outsourced business solutions for the automotive industry, operating in more than 80 countries.
MSXI’s extensive industry experience, combined with advanced data analytics and customized software solutions, enhances the performance of automotive dealer networks by increasing revenue, reducing costs, and improving customer satisfaction.
Job Description
Do you have solid experience leading Contact Centers with operations across multiple markets and are ready to take on new challenges?
This is your role at MSX
MSX International is looking for a Service Project Manager, an expert in understanding client expectations at EU level, managing deliverables, overseeing project KPIs, and reporting status updates to the client.
As a Service Project Manager, you will:
Review project KPIs and SLAs.
Perform the monthly forecast and manage project revenue/expense control.
Develop and implement continuous improvement processes in customer service.




Organize and participate in Contact Center performance review meetings with the client.
Take part in recruitment processes, particularly in final-stage validation interviews.
Organize onboarding and training processes for new hires.
Motivate and monitor teams to maintain their commitment and performance.
Qualifications
We are looking for you if you:
Have strong knowledge and experience in the customer service sector.
Have at least 3 years of experience leading large-scale Contact Centers operating across different markets.
Possess excellent client management skills.
Are skilled in managing people (around 130 people including team leaders, trainers, analysts, and customer service agents).
Have strong decision-making abilities.
Have excellent communication skills.
Have a strong command of English and Spanish, with C1-level proficiency in both languages.
Additional Information
With more than 5,000 employees across 80+ countries worldwide, our teams provide industry‑

📌 Service Project Manager (Barcelona)
🏢 Msx International
📍 Barcelona