Something Extraordinary Every Day™

At The Bicester Collection, technology is at the heart of our growth. We are looking for an IT Support Specialist to provide hands-on technical support across the Village, ensuring our teams have secure, reliable and efficient IT services every day.

What you'll do
Deliver first and second-line IT support for end users
Troubleshoot hardware, software, mobile devices and network issues
Configure and deploy laptops, mobile devices and IT equipment
Support local and integral IT projects, testing and rollouts
Provide training and guidance to employees on new technologies
Act as the local IT point of contact, ensuring a high-quality user experience

What we're looking for
2+ years' experience in an IT Support role
Strong knowledge of Microsoft 365, Windows 10/11, Teams and Active Directory
Experience with Azure, Intune, SCCM, Exchange and Autopilot
Understanding of LAN, WAN, Wi-Fi and VPN technologies
Familiarity with ITIL principles and service management tools




Excellent customer service and communication skills
Fluent English, written and spoken

There’s no one quite like us
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Come and live your story with us
The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun

📌 IT Support SpecialisT (Las Rozas de Madrid)
🏢 Las Rozas Village
📍 Las Rozas de Madrid