Work base: Germany, Slovakia, Spain
Business travel: 50 % of working time spent at customer sites, travel is within Europe.

Job Responsibilities
1. Customer Interface & Relationship Management
Serve as the primary quality contact for international customers, addressing inquiries and providing professional quality support.
Prepare and submit customer complaint analysis reports; present product quality issues to clients in a timely manner.
Lead or participate in weekly/monthly quality meetings, project reviews, and topic-specific sessions with customers.
2. Quality Improvement & Issue Closure
Investigate customer quality complaints by coordinating cross-functional teams (R&D;, manufacturing, supply chain) for root cause analysis and corrective actions.
Drive end-to-end closure of customer quality issues, evaluate effectiveness of improvement measures, and promote preventive actions across the organization.
3. Warranty & Claim Management
Manage quality-related claims including confirmation, appeal, transfer, and internal accountability tracking.




Lead responsibility identification and claim transfer for market repair costs, ensuring cost control and process compliance.
4. Market Quality Monitoring & Reporting
Track and analyze key market quality indicators such as field failure rate and negative list metrics.
Compile monthly and annual after-sales quality reports to support management decision-making.
Maintain issue list management mechanism for dynamic monitoring and early warning.
5. Cross-Functional Collaboration & Major Issue Support
Assist the company's major quality issue task force in handling critical after-sales incidents.
Collaborate closely with R&D;, production, procurement, and after-sales departments to provide quality support and drive overall quality excellence.

Qualifications
Education
Bachelor's degree or above in Mechanical Engineering, Electronics, Automotive Engineering, Materials Science, Chemistry, or related fields.
Experience
Minimum 5 years of

📌 International Customer Quality Engineer (España)
🏢 Gotion
📍 España