24,700 per annum Transport Customer Support Agent
24,700 per annum
Folkestone Hybrid
Join our Transport team and play a key role in delivering seamless operational support to the Saga Transport Team and our customers.
In this position, youll be at the heart of our operation, speaking directly with customers, our fleet and affiliate drivers, checking journey details and making sure everything runs smoothly from booking through to pick-up. Its a fast-paced, detail-focused role where your communication skills and ability to stay one step ahead will make a real difference to the customer experience.
For many of our customers, this service is new, and a pre-journey call can sometimes feel unexpected. Thats where you come in, someone who can immediately put people at ease, speak with patience and clarity, and turn any uncertainty into confidence and reassurance.
Were looking for someone with strong telephone-based customer service experience who is confident, calm, and personable. Youll be a great listener, able to understand customer needs quickly, show empathy,



and provide reassurance when plans change or issues arise; ensuring every interaction leaves the customer feeling supported and in safe hands.
This role also offers a fantastic opportunity to gain exposure within the travel and transport operations industry. Youll build a broad understanding of how a transport operations team functions, working closely with duty managers, sales teams, drivers, affiliates, and a range of internal and external teams. Its a chance to develop valuable operational and customer-facing experience in a dynamic, service-driven environment.
This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.
*The role operates across a rota covering 8am 6pm, Monday Friday, with shifts scheduled between 8am 4 pm, 9am 5pm and 10am 6pm.
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📌 Transport Customer Support Agent (España)
🏢 SAGA
📍 España