Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam - we're building the infrastructure of conversational commerce.

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THE CONTEXT

Manychat's People Operations runs on a hub model. Each location - Spain, Netherlands, Brazil, Armenia, US - has a People Operations Partner who owns everything: the full employee lifecycle on the ground, the local workplace experience, and the day-to-day people experience in that hub.

You are Manychat Spain's trusted People Operations expert. You operate within a global framework - global standards, tools, and domain leads who own Payroll, Compliance, People Tech, Workplace & Experience, and Rewards. But in Barcelona, the experience lives with you.

We are looking for a People Operations Partner who can run the full people function for Manychat Spain - independently, confidently, and without hand-holding.

This is not a specialist role. You cover the full lifecycle, workplace operations, events, and everything in between. The measure of success is simple: people in Spain have a seamless, high-quality experience, processes are clean, and you know what's happening before it becomes a problem.

What distinguishes this role:

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- You own the hub - not a piece of it. Everything people-related in Spain runs through you

- You work with global domain leads (Payroll, Compliance, People Tech, Workplace & Experience, Rewards) - they set the standards and tools; you own the local execution

- AI is infrastructure, not optional - you build self-service and automation into your daily operations

You thrive in a fast-moving, international environment. You're equally comfortable advising a manager on a sensitive termination and coordinating a team offsite. You act before you're asked.

Own the Spain Hub

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- Be the key People Operations expert for the Spanish hub - for employees, managers, and global domain leads

- Own the local roadmap: what needs to improve, what's next, what success looks like for the Spain hub

- Maintain a clear view of what's happening in the location - headcount, team health, open cases - and surface it proactively to the Head of People Operations

Employee Lifecycle, End-to-End

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- Own the full lifecycle for Spain: pre-boarding, onboarding, transfers, role changes, compensation adjustments, offboarding





- Manage complex and sensitive cases - difficult terminations - with care and in close partnership with the Compliance Partner

- Own HRIS data quality in Humaans - employee records, org data, process accuracy

- Coordinate payroll inputs accurately and on time with the Payroll Partner

Relocation & Settling-In

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- Coordinate settling-in support for employees relocating to Spain - partner with external settling-in service providers and guide employees through the process from offer acceptance through their first months

- Coordinate with immigration consultants and legal partners where needed

- Support employees throughout - documentation, practical questions, the stuff that actually slows people down

Office, Workplace & Events

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- Own the day-to-day Barcelona office - facilities, vendors, employee requests, and local operations

- Distribute global programs locally: welcome packs, swag, perks and recognition initiatives - in coordination with the global Workplace & Experience team

- Organize and execute local team-buildings, internal events, and logistics for Barcelona-hosted offsites

- Manage facilities vendors, building management, and office operations end-to-end

Build AI-Native Operations

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- Default to automation for employee queries, document generation, onboarding workflows, and operational logistics where possible

- Build self-service so employees don't need to contact you for anything a good system can answer

- Work with the People Tech lead to improve HR system workflows and automation in Spain

Connect to the Global Function

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- Work within the standards and tools set by domain leads - bring the integral framework to life locally

- Contribute to global People Ops initiatives and ensure Spain is consistent with the global model

- Share what works in Spain with the hub community across locations

WHAT SUCCESS LOOKS LIKE (6 months)

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- People in Spain have a seamless experience across the full lifecycle — no gaps, no delays

- Local processes and documentation are clean and current

- Every open case is handled — or you know exactly where it stands and what's next

- Office runs without daily intervention — vendors, operations, and requests handled proactively

- AI and self-service handle the majority of routine employee queries

- The Head of People Operations gets your updates,



not surprises

Experience & Background

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- 10+ years in HR Operations or People Operations, with strong hands-on experience in Spain

- Proven experience coordinating relocation and settling-in support for international hires

- Experience handling complex and sensitive terminations

- Experience running or supporting office operations, workplace, and events alongside core HR

- Experience in an international, fast-moving environment — operating independently and proactively

- Proficiency in HRIS systems; strong written and verbal English; fluent Spanish

Skills & Mindset

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- Ownership instinct: you see what needs to be done and do it - across lifecycle, workplace, whatever comes

- AI-native: you look for what to systematize, not what to protect

- Strong judgment in ambiguous situations - you advise managers on hard calls, not just run process

- High ownership: you don't wait for a task to land in your inbox - you know what's coming and prepare

- Cross-cultural fluency: you work in a global team every day

- Not what we're looking for: someone who needs a clear lane and a playbook for every situation

- Competitive salary, annual performance bonus

- Professional development budget for relevant conferences, training, and coaching

- Flexible benefits plan designed to support your individual needs

- Comprehensive healthcare: inclusive health insurance covering medical, dental, and wellness programs

- Hybrid work and generous leave options

- In-office perks, including free meals and snacks

- Company-funded sport activities, annual offsites and team-building events

Built for creators who run like businesses. xqbhyrx

ManyChat is a leading chat marketing platform that empowers businesses to automate sales and engagement across various messaging apps, trusted by over 1 million brands globally.

Software Development Technology, Information and Internet Technology, Information and Media

Company size 201-500 employees

Company type Privately held Founded 2016

Total funding $163.1M Series B

Momentum

Team growth

Momentum

Team growth32% in 12 mo

534 employees on LinkedIn

Sep 21 Mar 26

Employee experience

What it’s like inside

4.4

96 reviews

88%

would recommend

Culture & values

Culture & values 4.5

Work-life balance

Work-life balance 4.4

Career opportunities

Career opportunities 4.3

Compensation & benefits 4.6

Capital

Funding history

Apr 2025

Series A - Bessemer Venture Partners $18M

Apr 2019

Seed - Flint Capital $4M

Seed - Skywell Capital Partners $1M

Aug 2016

Footprint

Where they work
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📌 People Operations Partner (Barcelona)
🏢 Manychat
📍 Barcelona