From the VARG MX to the road-legal VARG EX & SM, our bikes have won world championships and are engineered to outperform anything with a combustion engine.
From the VARG MX to the road-legal VARG EX & SM, our bikes have won world championships and are engineered to outperform anything with a combustion engine.
Stark will become the global market leader in premium motorcycles. Building premium motorcycles requires innovation and we need your help to make us succeed
This will be achieved by building sustainable products that are superior to traditional technology in terms of Performance, Emotion and Design.
The Head of Aftersales owns our global aftersales strategy and organization from Barcelona, leading a team of 20+ people across Barcelona, North America, and Australia. Global Aftersales Strategy & Organizational Leadership

Own the global aftersales strategy end-to-end, turning company growth targets into a scalable operating model across Barcelona, North America, and Australia.
Set the budget, KPI framework, and operating cadence for the function, and own performance against it at the executive level.
Service Operations & Dealer Network

Define the tools, systems, and playbooks, including our Zendesk platform, that regional teams use to run case handling, dealer support, and the post-sale customer journey.
Set one global standard of service, so the experience is consistent whether a customer is in Europe, North America, Australia or Rest of the world.
Warranty & Technical Quality

Own the integral warranty program end-to-end, from policy design to claims execution, ensuring it scales cleanly as new models launch.
Monitor warranty spend and failure trends, and work with Engineering to close quality issues at the root cause rather than the symptom.
Partner with Sales, Product, Engineering, and Customer Experience to remove friction across the full ownership journey.




Performance & Continuous Improvement

Use data and modern tools, including AI, to continuously raise the bar on efficiency and quality across the organization.
10+ years in aftersales, service operations, or customer experience leadership, including senior roles leading teams of 20 or more across multiple regions.
~ A track record of building and scaling a service organization from the ground up, with direct budget or P&L; ownership.
~ Hands-on experience running service operations through Zendesk or a comparable platform and using its data to drive decisions.
~ Demonstrated ability to modernize an aftersales operation with digital tools and AI, with measurable gains in customer satisfaction and response time.
~ Experience building or scaling an aftersales function for an automotive, motorcycle, or EV brand known for a premium customer experience.
Experience operating from a global HQ while enabling regional teams, such as North America or APAC, to execute autonomously.
Fluency in English required.
Direct access to riders, race teams, and the product — this is not a remote-from-the-product role
~ If you require any reasonable adjustments during the application or interview process (such as assistive technology, extra time, or a specific format), please let us know at Future is on a mission to revolutionize the motorcycle industry by leading the shift toward sustainability, drastically reducing CO₂ and plastic pollution.
Through cutting-edge design and unmatched performance, we delivers emotionally powerful, timelessly beautiful premium electric motorcycles that surpass traditional technology.
Guided by a philosophy of innovation, quality, and user-focused simplicity, Stark combines bold ambition with a relentless pursuit of excellence. Our brand’s iconic gold logo symbolizes its full-circle approach to sustainability and its uncompromising drive to be number one.
#

📌 Sales Director, Retail Planning (Barcelona)
🏢 Stark Future
📍 Barcelona