Barcelona, Spain (1 day per week from home / Hybrid model)

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Fast-scaling B2B SaaS launch

€25k - €33k base / €30k - €40k OTE

What's the project?

Imagine a world where passionate experience creators—the people who teach you how to cook authentic tapas, guide you through breathtaking kayak tours, or host local art workshops—don't have to stress about the boring admin stuff.

Our client has built a vertical-focused software platform (an all-in-one operating system) specifically for these experience businesses. It helps them manage daily operations, boost bookings, handle payments, and scale their business with total clarity. They operate in the booming travel tech and experience economy sector, which is seeing massive digital transformation right now.

Now, after conquering multiple European markets with a recent €12M Series A funding round, they are officially opening the Spanish market. This means you will be joining a fast-paced, high-energy environment where your voice matters, and your work directly shapes the company's footprint in Spain from day one.

Your role in this

As a Customer Success Manager (CSM), you will take ownership of customer relationships right after the onboarding stage once customers reach platform adoption. You are accountable for driving continuous product adoption, long-term retention, value realization, and spotting expansion opportunities to ensure our experience creators thrive on the platform over the years ahead.

Key Responsibilities:

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- Own a dedicated portfolio of customers post-adoption, building trusted, long-term partnerships as their primary contact.

- Drive full customer lifecycle retention, aiming for a target yearly ARR retention rate of 110% (102.4% quarterly).

- Help customers embed the software into their daily operations to increase booking volumes and platform utilization.





- Monitor customer health scores, usage data, and engagement trends to proactively address risks and unlock new growth opportunities.

- Handle direct account support, renewals, and collaborate with Customer Growth Managers and Sales on expansion initiatives.

- Maintain accurate account records, health scores, and pipeline stages within HubSpot.

- Share structured customer insights and feedback with Product and Go-to-Market teams to continually improve localized features.

What should you bring?
Must-Haves:

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- 6+ months of experience in Customer Success, Account Management, or adjacent customer-facing roles (we welcome experienced professionals looking for a hands‑on individual contributor role!).

- Native Spanish speaker, alongside strong professional English.

- Strong communication, stakeholder management, and empathetic relationship‑building skills.

- A structured, proactive mindset with a strong sense of ownership over your portfolio.

- Comfort analyzing customer data, health scores, and business health metrics to drive account growth beyond initial setup.

- Cultural adaptability and the ability to connect with local business owners in Spain.

Nice‑to‑Haves:

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- Prior experience in SaaS Customer Success or tech startups.

- Familiarity with booking platforms, travel, hospitality, or marketplace models.

- Experience using tools like HubSpot or Gong.

- Proficiency in additional European languages.

The Vibe & Perks

Is that it? Joining an international team expanding into a new market brings unique opportunities and real startup speed! Because processes and features are tailored as local operations grow, you will encounter changing workflows, product tweaks, and early‑stage feedback loops.

Compensation includes a base salary split with performance commission tied 50/50 to total portfolio revenue and ARR retention metrics. xhfqzwm The team culture relies on high agency, open feedback, and cross‑team collaboration where everyone supports each other to build something great!

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📌 Customer Success Manager (Barcelona)
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