Air Help is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.Words move people - and at Air Help, your words will move millions of travellers from doubt to action. We're looking for someone who treats copy as a growth lever, not decoration: someone who can turn a confusing insurance product into three sentences that make a stressed traveller click "yes." You'll have real ownership over content that touches every part of our funnel, across 35 markets, with the data and experimentation culture to prove your work actually works.If you've ever rewritten a sentence eleven times because the tenth version converted at 4% and you knew you could get to 6% - this is your kind of place. You'll work shoulder-to-shoulder with marketing, CRM, product, and design teams who care as much about the "why" behind a headline as the "headline itself", and you'll have the platform to see your writing turn into measurable revenue, not just praise in a Slack channel.Location: Hybrid - Barcelona or BerlinSalary ranges:Barcelona Euro gross/annuallyBerlin Euro gross/annuallyWhat You'll DriveOwn high-converting copy across the full customer journey - landing pages, CRM flows, ad campaigns, video scripts, SEO content, case studies, and in-app messagingTurn dense, technical, legal,



and financial product features into copy so clear it accelerates decisions instead of stalling themBuild and run a repeatable content experimentation system - A/B tests, heatmaps, and analytics that tell you what's actually working, not what sounds good in a meetingPartner directly with CRM and B2 B teams to localize and scale messaging across 35 markets without losing the voice that makes it convertBring AI into your daily workflow as a force multiplier - for ideation speed, quality control, and staying ahead of content trends, not as a replacement for craftShow up in workshops and critique sessions ready to defend your choices, take feedback without ego, and push your collaborators to raise their bar tooWhat you'll deliver in your first 12 monthsLift conversion rates across organic and paid channels by at least 20% through optimized landing pages, ad copy, and targeted campaignsShip a steady stream of high-performing content assets directly tied to lead generation and revenue, not just publishing volumeBuild a living testing repository — every experiment, every result, every learning in one place, actively shaping what you write nextEstablish a repeatable experimentation framework that improves content performance month over month, with results you can point toWhat sets you apartYou've spent at least 3 years in a content role (ideally at a tech startup/scaleup or fast-moving product company)



where you learned to write under real market pressureYou've taken a content project from blank page to measurable revenue impact, and you can show us the proofYou've turned genuinely complicated products (legal, financial, technical) into copy that makes people want to act - and you know the difference between clever and clearYou treat feedback as fuel, not friction - you want your work scrutinized, and you're just as comfortable pushing back on a brief that doesn't hold upYou think like a project owner, not a task-taker - you don't wait for direction when you can see a better test to ruWhy Air HelpAt Air Help, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, Air Help+. With a integral team of over 400 Air Helpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.And there's more! Air Help isn't just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

📌 English Content Writer (Barcelona)
🏢 Airhelp
📍 Barcelona