NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.Key ResponsibilitiesPerform continuous monitoring using UN‑approved tools across:Network, servers, storageSatellite & RF infrastructureSecurity devicesPublic cloud (Azure, AWS)M365 and application platformsHandle event management and alarm triagePerform Tier‑1 troubleshooting following approved SOPsEscalate incidents to:Tier‑2 engineering teamsExternal service providers (as required)Support incident, critical incident, and security incident processesExecute approved low‑level operational activities (e.G. checks, verifications, routine actions)Maintain accurate incident records in UN‑provided ITSM/CRM toolsContribute inputs for:Shift reportsIncident and change reportingEnsure 15‑minute shift handover overlap with incoming operatorsMandatory Skills & QualificationsMinimum 1 year of relevant NCC / NOC / ICT operations experienceITIL v3 or ITIL 4 Foundation certificationEnglish proficiency: CEFR B2 or aboveAbility to work rotational 24×7 shifts on‑site

📌 Network Operations Center Technician (Valencia)
🏢 BULLIT MANAGEMENT SERVICES
📍 Valencia