Job Description

The Pre-Sales Solutions Engineer helps customers turn complex production challenges into practical, high-performing processing solutions. In this role, you will assess customer operations, interpret process and performance data, and translate business objectives into technically sound system concepts.

Working across Sales, Service, Product, Engineering, and project delivery teams, you will guide solution development from discovery and process evaluation through validation, design review, and technical handover. You will be a trusted advisor who connects customer needs with scalable, reliable, and cost-effective solutions.

Key Responsibilities

You will:

- Lead technical discovery with customers to understand process flows, production constraints, performance goals, and future capacity requirements.
- Map current-state processes and identify opportunities to improve throughput, product quality, yield, resource efficiency, and equipment utilization.
- Develop solution concepts, equipment configurations, process layouts, technical specifications, and performance assumptions.
- Design and evaluate integrated processing systems, including interfaces with third-party equipment and surrounding infrastructure.
- Use operational, test, and application data to compare options and recommend solutions that balance performance, reliability, scalability, and total cost.
- Plan and conduct product demonstrations, application tests,



field trials, proof-of-concept activities, and performance validation.
- Document test methods, results, risks, assumptions, and recommendations in a clear format for customers and internal stakeholders.
- Facilitate technical reviews with Sales, Service, Product, Engineering, and project delivery teams.
- Identify solution risks, dependencies, and technical gaps early in the customer journey and coordinate the appropriate internal expertise.
- Provide technical presentations, workshops, and advisory sessions that help customers understand solution value and expected outcomes.
- Support commercial teams with the technical content required for proposals, quotations, and customer decision-making.
- Ensure a structured technical handover of awarded solutions to implementation teams, including agreed scope, specifications, assumptions, and performance criteria.
- Maintain reusable solution standards, application resources, reference designs, and lessons learned within central systems.
- Monitor customer needs, industry developments, and emerging technologies to contribute to future solution and application development.

Health, safety, and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

📌 Pre-Sales Solutions Engineer (Masanasa)
🏢 Tomra
📍 Masanasa