Role Overview

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables general expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise operational efficiency.

Key Responsibilities
- Day‑to‑day operations with logistics service providers (LSP) in EU countries
- Communicate daily with local LSP teams to solve collection issues, etc.
- Monitor overall delivery performance across EU
- Participate and conduct weekly calls with LSP managers to review main KPIs.
- Proactive monitoring of created, pick‑up volume and backlogs via different dashboards/reports and identify and resolve collection issues, fails, late or missing ascans, leadtime offenders
- Support preparation of seller forecast, allowing carriers to manage their capacity proactively, reducing courier rejections and improving engagement through efficient escalation of capacity needs.
- Merchant escalations (no show / no capacity)



including merchant outreach via AM
- Support with merchant onboarding plans 3PL > 4PL conversion.

Qualifications
- Currently pursuing a degree and available to attend the internship for a minimum of 16 weeks on a full‑time or part‑time basis
- Strong organizational skills with the ability to manage multiple tasks and priorities independently
- Excellent communication skills
- Proficient in Microsoft Office / Google Workspace; familiarity with Excel (pivot tables, lookups) is preferred
- Eager to work in a cross‑functional, fast‑paced environment

Preferred Qualifications
- Preferred major in Supply Chain, Logistics, Business Management, Project Management, Engineering, Analytics, Mathematics, or a related field
- Prior internship or academic project experience in supply chain, logistics, project coordination, or systems testing
- Ideally familiar with case management tools (Pearl, Jira, ServiceNow)

📌 Intra EU Carrier Operation Project Intern (Madrid)
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