Service Desk Analyst -Sutherland Building, Newcastle upon Tyne, Tyne and Wear, NE1 8ST, GB
Salary: 25,878 (pro rata)Work hours: Shift Working, Part TimeJob Description
Service Desk Analyst
Norman Managed Services is part of Northumbria University Digital Services Limited.
Where people, technology, and great service come together.
Salary: 25,878 (pro rata) plus bonus (when eligible)
Contract: A number of fixed-term positions are available, with a range of contract lengths to suit different circumstances. We are particularly keen to hear from applicants interested in short-term, two-month roles from late August to October, supporting the start-of-term period. Longer fixed-term contracts of at least six months are also available. Both full-time and part-time opportunities are offered, with daytime, evening and weekend working patterns. Please state in your application your preferred contract length and working hours.
Location: Northumbria University City Campus - Hybrid working
The Role in a Nutshell




Norman Managed Services is the higher education sectors largest IT shared service, supporting universities across the UK and beyond. We are growing, evolving, and rethinking how digital support works in a university environment. Our Service Desk sits right at the centre, helping students and staff stay connected to the systems that power learning, teaching, and research.
As a Service Desk analyst, you will support customers from multiple universities across chat, voice, and email channels. One moment you might be helping a student get back into a learning platform before a deadline, the next you could be supporting staff with tools that keep lectures, research, and services running smoothly.
This is a role for people who enjoy variety, problem solving, and working with others. You will be part of a modern digital service where skilled people, clear processes, and smart technology work side by side to deliver support that customers value.
What Makes This Role Different
You

📌 Service Desk Analyst (Escombreras)
🏢 Northumbria University Newcastle
📍 Escombreras