Barcelona, Spain (1 day per week from home / Hybrid model)

Fast-scaling B2B SaaS launch

€25k - €33k base / €30k - €40k OTE

What's the project?

Imagine a world where passionate experience creators—the people who teach you how to cook authentic tapas, guide you through breathtaking kayak tours, or host local art workshops—don't have to stress about the boring admin stuff.

Our client has built a vertical-focused software platform (an all-in-one operating system) specifically for these experience businesses. It helps them manage daily operations, boost bookings, handle payments, and scale their business with total clarity. They operate in the booming travel tech and experience economy sector, which is seeing massive digital transformation right now.

Now, after conquering multiple European markets with a recent €12M Series A funding round, they are officially opening the Spanish market. This means you will be joining a fast-paced, high-energy environment where your voice matters, and your work directly shapes the company's footprint in Spain from day one.





Your role in this

As a Customer Success Manager (CSM), you will take ownership of customer relationships right after the onboarding stage once customers reach platform adoption. You are accountable for driving continuous product adoption, long-term retention, value realization, and spotting expansion opportunities to ensure our experience creators thrive on the platform over the years ahead.

Key Responsibilities:
- Own a dedicated portfolio of customers post-adoption, building trusted, long-term partnerships as their primary contact.
- Drive full customer lifecycle retention, aiming for a target yearly ARR retention rate of 110% (102.4% quarterly).
- Help customers embed the software into their daily operations to increase booking volumes and platform utilization.
- Monitor customer health scores, usage data, and engagement trends to proactively address risks and unlock new growth opportunities.
- Handle direct

📌 Customer Success Manager (Barcelona)
🏢 Blu Selection
📍 Barcelona