Information Officer - Trowbridge, Wiltshire, United Kingdom Salary: 29,064 - 31,022 per annum
Hours per week: 37 hours
Temporary/Fixed term: 31 months
Interview date: 4th of September
This is an excellent opportunityfor you todemonstrateyour customer service skills and gain knowledge within a social care setting in our supportive,collaborativeand multi-disciplinaryAdvice and Contactteam.
Ourkey focus is to support Wiltshires vulnerable adults to live as independently as possible, withinthecommunity. Thisholistic approachand the support that you will offer will be essential in the service achieving this.
As an Information Officer, you will be part of a team that responds to Adult Social Care enquiries and concerns via telephone,emailand online referrals. You willbe responsible foractioning referrals andprovidinghigh-quality information,adviceand signposting.
To thrive in this exciting and rewarding role,



we seek candidateswith social care and customer service experiencewhohas the ability towork as part of a team in a busy and fast paced environment.You will needgoodlistening and communication skills to build effective relationships with vulnerable adultsanddisplay a courteous and professional attitude,as well asexcellent IT skills andthe ability to analyse and prioritise work.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by

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