Customer Success Manager, Mid Market, French Speaking (Strategic Customer Success Team)
Join Semrush, a general tech company that builds the leading digital marketing platform, to manage a portfolio of mid‐market French‐speaking customers and help them achieve sustainable growth.
Key Responsibilities
- Renewals & Retention: Drive high customer retention and renewal rates by managing the renewal pipeline, ensuring ongoing value, and collaborating with account and marketing teams to identify upsell opportunities.
- Relationship Management: Build and nurture strong relationships with key stakeholders, acting as a trusted advisor and providing strategic recommendations that deepen customer engagement.
- Renewal Pipeline Management: Maintain a pipeline of high‐growth customers, emphasizing total contract value and long‐term partnership.
- Drive Customer Value: Collaborate with stakeholders to map key workflows to marketing outcomes, ensuring customers understand how Semrush features deliver value.
- Customer Advocacy: Represent the customer within Semrush,



advocating for improvements based on feedback and staying informed on market conditions and competitive intelligence.
- Onboarding & Implementation: Deliver consistent, efficient onboarding for new customers and provide unique insights at each touchpoint.
- Growth Opportunities: Identify and pursue expansion opportunities with Sales & Marketing to grow the customer's use of Semrush tools.

Required Qualifications
- 3–5+ years of experience in Customer Success, Account Management, or a related role focusing on enterprise customers in MarTech or SaaS.
- Strong pipeline management skills and a proven track record of delivering renewals ahead of schedule.
- Proven experience building relationships with senior stakeholders.
- Experience ensuring customers see clear connections between their processes and the results Semrush delivers.
- Ability to deliver renewal results against a quota and manage Books of Business against AR

📌 Customer Success Manager, Mid Market, French Speaking (Barcelona)
🏢 Semrush
📍 Barcelona