ROLE SUMMARY

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The Solution Engineer is the technical bridge between Gilytics’ engineering and GIS data teams and its customer-facing functions (Sales, Business Development, Customer Success). This role turns Pathfinder’s technical capabilities into compelling, working demonstrations and trusted technical guidance for prospects and clients, covering everything from pre-sales proof-of-concepts to live technical support and customer onboarding.

Tasks

KEY RESPONSIBILITIES

• Become a deep expert in the Pathfinder solution and its application across customer use cases

• Communicate Pathfinder’s capabilities clearly and persuasively in the context of user needs

• Prepare and run demo projects that showcase Pathfinder’s workflows and applications

• Prepare technical documentation and contribute content for sales and marketing materials

• Prepare technical offers and responses for public tenders

• Provide technical support,



including live support to customers

• Manage and triage customer technical requests to help prioritise the product roadmap

• Design and deliver customer onboarding and training activities

• Perform holistic testing of the solution ahead of releases and client deployments

AI & AUTOMATION, EXPECTED CONTRIBUTIONS

At Gilytics, every role is expected to actively adopt AI and automation tools to improve quality, speed, and impact. Below are the specific AI/automation expectations for this position.

• Use AI tools to accelerate the build of demo projects, PoCs, and tender responses

• Leverage AI writing assistants to draft and translate technical documentation and proposals

• Use AI-assisted support/triage tools to manage, categorise, and prioritise incoming customer technical requests

• Incorporate AI-assisted testing tools into holistic solution QA to catch issues before they reach clients

Re

📌 Solutions Engineer (Valencia)
🏢 Gilytics
📍 Valencia