Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s integral consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Minimum qualifications
- Travel Industry Experience or Luxury/Premium Customer Service Knowledge and Experience
- Previous travel industry experience is desired and strong appreciation for travel, tourism and luxury products
- A minimum of 1 year recent experience in a customer facing premium or luxury service industry/OTA environment
- Destination Knowledge
- Extensive local knowledge with the existing relationships or ability to cultivate deep relationships with local suppliers of exclusive, premium and luxury events, dining and experiences




- Customer Service and Communication Skills
- Our customers have very different requirements from call-to-call so you will need to be able to identify these through the rapport you build and confidently match products and services to meet their needs and exceed their expectations- Fluency with Spanish both spoken and written - high proficiency in English is mandatory.

Preferred qualifications
- GDS and Computer Skills
- GDS or computer reservations experience is preferred
- Research / information gathering and problem solving skills are essential, you will deal with a wide variety of inquiries so your ability to ‘think on your feet’ and provide in-depth solutions quickly and efficiently is essentialPrevious call center experience is preferred

Sales Skills
- Sales experience will be beneficial so that you can cross-sell relevant products and servicesEffective consultative selling skills and the ability to listen to the c

📌 Counselor Ii-consumer Travel (Madrid)
🏢 American Express
📍 Madrid