About Us:
Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a general company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
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OAM Specialist
- About the Job:
As an Operational Account Management Specialist, you'll be the central point of contact for operational service quality on our key Air & Sea customer accounts. You make sure commitments are kept, issues get resolved fast, and the customer always knows where things stand.
In this role, you will:
- Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around them
- Lead regular service huddles and review performance dashboards to catch risks early
- Act as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teams
- Drive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleagues
- Prepare and support customer business reviews (QBRs) and provide Sales with data-driven input for upsell opportunities
- Be the customer's voice inside Hellmann, and Hellmann's voice to the customer
About You:
- 5-8 years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accounts
- Experience building and rolling out standard operating procedures, and handling exceptions in day-to-day operations
- Strong analytical skills: you can turn raw data into
📌 Operational Account Specialist Europe (El Prat de Llobregat)
🏢 205 - Hellmann Worldwide Logistics Germany
📍 El Prat de Llobregat
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