Key Responsibilities:
Customer Support:
- Resolve customer complaints, concerns, or issues efficiently, ensuring customer satisfaction.
- Provide information on products, services, or company policies as needed.
- Manage Promotions to maximise product sales.
- Order Management:
- Process orders, returns, and exchanges.
- Ensure accurate data entry and maintain up-to-date customer and order records in the system.
- Run weekly reports for our key customer’s accounts.
- Work closely with the warehouse and logistics teams to ensure smooth order processing and timely deliveries.
- Administrative Duties:
- Maintain customer service logs and records, ensuring all interactions are properly documented.
- Coordinate with other departments (sales, technical support, etc.) to resolve customer issues.
- Communication & Collaboration:
- Collaborate with the sales team to relay customer feedback and offer insights for product improvement.
- Assist in updating the customer service knowledge base with new information about products, services, or policies.
- Skills and Qualifications:




- Proven experience of a minimum 3 years in a customer service role is required.
- Fluency in Spanish and English.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills and a positive attitude.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, etc.).
- Ability to manage difficult customers with patience and professionalism.
- Attention to detail and accuracy.
- Ability to work independently and in a team environment.
- Working Conditions:
- Full-time role.
- Office based role, with one day a week working remotely after probation period.
- Working hours 8H30 to 17H30, Monday to Thursday and 9H00 to 17H00 on Friday.
- Holiday as per the collective agreement.
- Must be within sensible commute distance from Castellbisbal and will need to drive (no public transport available).

Pay: Up to 24,000.00€ per year

Ability to commute/relocate:
- 08755 Castellbisbal, Bar

📌 Spanish and English Speaking Customer Service Administrator (Castellbisbal)
🏢 Aspen Pumps
📍 Castellbisbal