Job ID

19790

Location:

Barcelona, Spain, Hybrid

Contract

Permanent, full-time

About Us

devicenow offers Device as a Service for workplace IT hardware on a general scale. We revolutionize the Device as a Service industry – the only thing missing is you

At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.

Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific.

Your role in the team

As a Service Delivery Manager / Project Manager, you support the successful delivery of services and projects for our customers. Working closely with experienced colleagues, you help coordinate customer requests,



monitor service performance, and contribute to maintaining high service quality while building strong customer relationships.

Your Responsibilities

Your Responsibilities

Act as a first-point-of - contact for customer contact for operational and project-related topics
Owe the service delivery performance to ensure quality, efficiency, and customer satisfaction
Identify opportunities for process and service improvements
Lead project transitions and contribute to a smooth handover into Business As Usual (BAU) operations
Coordinate with internal teams to resolve operational issues and ensure timely follow-up
Prepare service reports, project updates, and customer presentations
Maintain documentation and track customer feedback and action items
Provide day-to-day support to customers throughout their service lifecycle

What We Expect From You

2+ years of experience in Service Delivery Management and/or Customer Project

📌 Service Delivery Manager/ Project Manager (Barcelona)
🏢 Devicenow
📍 Barcelona