YoBrands, part of The Rank Group, is a leading online gaming operator in the Spanish & Portuguese markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: Enracha, YoCasino, YoBingo and YoSports
Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another.
We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV
With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets
This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.




Come and join our amazing Customer Service team in Ceuta We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.
Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
Respond to any technical, account related and promotional questions
Complete accurate records of interactions and accounts, maintaining a detailed customer data base
Identify areas and provide feedback where improvements could be made to enhance the customer experience

📌 Customer Service Agent (Ceuta)
🏢 The Rank Group
📍 Ceuta