Lear For You
We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.
A path to a better career. A better future.
Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.
They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.
Are you ready for a better career? A better future?Job Description
As a Customer Service Manager, you will lead customer service operations and ensure exceptional support for automotive customers. You will work closely with Supply Chain, Logistics, Production, Quality, Finance, and Sales teams to deliver excellent service performance, customer satisfaction, and operational excellence.Responsibilities
Lead customer service operations and ensure customer requirements are met for delivery, quality,
and service performance.Manage relationships with key customers and serve as the primary point of contact for service-related matters.Address customer concerns, escalations, and service issues while proactively managing expectations.Oversee customer orders from receipt through delivery and ensure timely execution.Coordinate demand changes with production planning and logistics teams to support customer requirements.Collaborate with cross-functional teams to resolve supply chain issues, support program launches, and manage engineering changes.Lead, develop, and coach the Customer Service team by setting objectives, monitoring KPIs, and supporting employee growth.Monitor service performance metrics, prepare reports, and drive continuous improvement initiatives to enhance efficiency and customer satisfaction.Experience Requirements
Bachelor's degree in Business Administration, Supply Chain Management, Engineering, Logistics, or e
📌 Customer Service Manager (Valls)
🏢 Lear
📍 Valls