Our client is a rapidly growing enterprise AI company transforming how leading financial institutions produce and validate client-ready work.
Its technology converts complex and manual processes into scalable AI-powered workflows, enabling financial institutions and professional services firms to automate sophisticated processes across general teams.
Following rapid international growth and a recent $75 million Series A funding round, the company is continuing to expand across key global markets.
The Role
We are looking for an experienced Engagement Manager to join the Product & Growth team in Madrid.
The Engagement Manager will own the end-to-end customer outcome — understanding client requirements, translating complex business problems into scalable workflows and ensuring successful implementation and adoption of the platform.
This role sits at the intersection of clients, product and technology and requires someone who combines strong financial services or consulting experience with excellent project management, commercial judgement and technical fluency.
Key Responsibilities




Own client engagements from initial requirements through implementation, adoption and ongoing relationship management.
Translate complex and sometimes ambiguous client requirements into clearly scoped and measurable workflows.
Develop scalable workflows, playbooks, templates and client-facing solutions.
Manage delivery plans, including timelines, responsibilities, dependencies and potential risks.
Maintain clear tracking of customer usage, adoption and account health.
Establish effective governance and communication across client and internal stakeholders.
Build trusted relationships with senior client stakeholders.
Support the trial → conversion → renewal customer lifecycle alongside the Growth team.
Measure customer ROI and identify opportunities to increase platform adoption.
Gather structured customer feedback and work closely with Product and Engineering teams to improve solutions.
Commu

📌 Engagement Manager (Madrid)
🏢 High Street Resources
📍 Madrid