Senior Product Designer - Conversational & Service Design (Hybrid)As you contemplate your future, you might be asking yourself," What's the next step?’’ We're seeking an experienced Senior Product Designer with a strong background in B2B, SaaS, or Complex Systems to join our Product Design Team in Barcelona. Your mission will be to map, simplify, and automate complex customer support and retention ecosystems, creating seamless experiences for both our customers and our internal agents.5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine LiligoThis entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.Diversity is our strength that’s why our eDOers are coming from different nationalities from all continents - 99% permanent contracts Prime members are subscribed to integral travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits.What you will do:The Role's Key ResponsibilitiesAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers.As a Senior Product Designer in the Product Design Team you will be in charge of:Agent and Customer Experience (AX & CX) Excellence: Leveraging Research and Insights: Use qualitative and quantitative research, market trends, and best practices to inform design decisions. Participate in user research activities and usability studies to define data-based design solutions.Leverage a deep understanding of business goals, KPIs, and metrics to inform and guide design decisions,



connecting design strategies to measurable outcomes.Systems Thinking & Service Design: Using Service Blueprinting to understand and design how service levels, internal processes, and tools interconnect. You don’t just design screens; you design the "machinery" behind the service.Conversational AI & VUI: Leading the design of Voice AI and Chatbot flows. You will define how our AI interacts with users over the phone and chat to solve problems autonomously.You understand that in travel operations, the "edge case" is where the design is truly tested.Collaborating closely with Front-end engineers to provide functional specs, leveraging and contributing to our Design System to ensure scalability and code consistency.Strategic Stakeholder Management: Aligning with operations and product leads to connect design decisions with operational KPIs, service level agreements (SLAs), and performance metrics, and manage expectations throughout the project lifecycle. Effectively communicate the value of the designs, demonstrating how they contribute to business success, and influence stakeholders by showcasing the potential impact on user experience and key performance indicators.Good to haveExperience: 5+ years in Product Design, with a significant part of that time spent on B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics products.Service Design Mastery: Proven experience in mapping complex, end-to-end user and agent journeys across digital and operational touchpoints.Conversational AI & Interaction Design: Practical and conceptual understanding of Voice/Chatbot interaction patterns,



multimodal models, and prompt design.Logic & Flows: High proficiency in flow visualization (using tools like FigJam, Miro, or Lucidchart) to explain complex logic before moving to high-fidelity UI.Data-Informed: Ability to use qualitative and quantitative data to justify design choices that improve efficiency and resolution rates.Experience working with existing component libraries and design systems, providing clear specs for developers.Preferred QualificationsExperience in Conversational UX or Voice User Interface (VUI) design.Familiarity with how AI models (LLMs) are integrated into product UI/UX.What’s in it for you?The best talent deserves the best benefitsAt eDO, we want you to be a part of our success story and great culture.
Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. We offer a hybrid home-office model focused on outcome, not time-in-seat. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.Wanna take a peek into what it’s like to work at eDO? We are an equal-opportunity employer and value diversity at our company. If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.

#LI-Hybrid

📌 Senior Product Designer - Conversational & Service Design (Hybrid) (Barcelona)
🏢 Edreams
📍 Barcelona