Experteer Overview
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In this role you will lead and optimize account strategies for OEM/ODM major accounts, ensuring top-quality support and delivery performance. You will coordinate multi-site teams to exceed expectations, own pre- and post-sales outcomes, and drive growth through next-generation data center initiatives. You will manage customer relationships at executive levels and maintain a robust opportunity pipeline. This position offers a chance to shape customer success practices across sites and improve KPI-driven outcomes.
Compensaciones / Incentivos
• Set account goals for OEM/ODM major accounts
• Manage customer escalations and RMAs
• Coordinate across multiple sites and functions to exceed expectations
• Own pre-sales, post-sales, and customer satisfaction outcomes
• Drive growth and maintain opportunity pipeline
• Manage executive-level relationships
• Lead site-focused efficiency programs and initiatives




• On-site and offline data center relationship management and growth through next-generation solutions
• Ensure delivery against customer satisfaction KPIs across sites
• Improve communication and document actions, owners, and due dates
• Drive process improvements and best practices across multi-sites
• Ensure programs execute to contract and meet key KPIs
• Track business risks and report to SMC
• Collaborate with Sales Account Manager for quarterly business reviews and standard reporting
• Schedule and lead recurring customer touchpoints xqbhyrx with Sales and internal teams
Responsabilidades
• Bachelor’s degree or equivalent experience
• MBA is a plus
• Minimum 10 years of sales/account/customer success management experience
• Experience in large IT or data center services
• Knowledge of AI solutions / GPUs is a plus
• Strong operations, technical, people, and process skills
• Understanding of strategic impact across sites
• Language skills: Spanish (Native), English (Fluent)
Requisitos principales
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📌 (Sr.) Sales Manager - Customer Success (Barcelona)
🏢 Supermicro
📍 Barcelona