About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Field Service Technician

Location: Poland, Virtual

About the Role

NCR Atleos is seeking a customer-focused and technically skilled Field Service Technician to install, maintain, troubleshoot, and repair ATMs and related self-service banking devices. The successful candidate will play a critical role in ensuring high availability of customer equipment, delivering exceptional service, and meeting service level agreements (SLAs).

This position requires a hands-on professional who can work independently in the field, diagnose technical issues, manage customer expectations, and maintain strong relationships with customers and third-party service providers. The role involves regular travel within South Africa and participation in standby and shift rotations as required.

Position Summary





The Field Service Technician is responsible for the installation, repair, maintenance, and support of ATMs and related devices across assigned territories. The role focuses on equipment uptime, service excellence, timely issue resolution, and adherence to operational and safety procedures.

The incumbent will troubleshoot hardware-related issues, provide multi-vendor maintenance services, maintain accurate service records, manage spare parts inventory through mobile applications, and communicate effectively with customers throughout the service lifecycle.

Key Areas of Responsibility
- Install, repair, maintain, and upgrade ATMs and related self-service devices to meet customer and business requirements.
- Diagnose and troubleshoot hardware and system issues using established procedures and customer-provided information.
- Manage customer incidents from initial assignment through resolution, ensuring complia

📌 Customer Engineer (Lugo)
🏢 Ncr Atleos
📍 Lugo