Client Service Officer – Housing & Homelessness
Location Adaptable - Newcastle / Tuggerah / Lismore / Tweed Heads
Employment: Ongoing full-time opportunity based in one of our local offices, with regular client and community engagement
Salary: $82,533 - $95,482 plus superannuation and annual leave loading
Opportunities for learning, development, and internal career progression
Homes NSW is seeking Aboriginal and Torres Strait Islander people who are passionate about supporting individuals, families and communities. As a Client Service Officer, you'll work directly with people experiencing housing stress or homelessness, helping them access and maintain safe, stable housing. Your cultural knowledge, lived experience, community connections and ability to build trust can make a real difference.
Whether you've worked in community services, customer service, health, education, housing, youth work, or have strong community connections, we'd love to hear from you.
Hear directly from our team and get an authentic insight into what it's like working as a Client Service Officer. Learn about property visits, supporting vulnerable clients, working in the community, and the rewarding opportunities that come with helping people sustain their housing.
Join our Information Session
Tuesday, 18 August 2026 at 5pm
Your role
Client Service Officers are the public face of Homes NSW, providing critical services and quality advice to clients, including people with complex support needs. This is a rewarding role where you will work directly with tenants, housing applicants, advocates and support services to help deliver positive housing outcomes. You'll support people experiencing homelessness, those at risk of homelessness,



and social housing tenants to access and sustain safe and stable housing.
No two days are the same. You may be assisting a client at the service counter, conducting a property inspection, supporting a tenant experiencing challenges, or working with partner agencies to help someone access housing assistance.
You will work with clients, support services and community partners to help people access and sustain housing.
Depending On The Team, You May
Support tenants through home visits and property inspections
Help people access housing assistance and homelessness services
Work with clients face-to-face, over the phone and in the community
Assess applications and provide advice on housing options
Work collaboratively with community organisations and support services
What We’re Looking For
You may have gained relevant skills through employment, volunteering, community involvement, caring responsibilities, cultural leadership or lived experience.
You'll Bring
Strong communication and relationship-building skills
Empathy, resilience and professionalism
Confidence working independently and in the community
A commitment to positive outcomes for individuals, families and communities
Community connection, cultural knowledge, or experience supporting Aboriginal and Torres Strait Islander people




Why join Homes NSW?
Make a genuine difference in Aboriginal communities.
Receive comprehensive training and support.
Build a rewarding career with the NSW Government.
Work in a culturally inclusive environment.
Help improve housing outcomes and support people when they need it most.
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people. Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.
Role
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted: Confirmation of Aboriginality form or Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below: is of Aboriginal and/or Torres Strait Islander descent, and identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as a such by the Aboriginal and/or Torres Strait Islander community.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
Download the role description.
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📌 Aboriginal And/Or Torres Strait Islander Client Service Officer (España)
🏢 NSW Department of Communities and Justice
📍 España