Your mission

As a Solution Manager, you will be part of GoodWe's technical team, supporting the local team, distributors, and installers. In this role, you will be a key part of the Iberia regional team supporting our sales growth and maintaining customer loyalty. A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D; teams. This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D;, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Iberia region.

Support the training to internal team, distributors and key installers.

Act according to service KPIs and processes, with a strong focus on customer satisfaction.

Provide direct technical support to GoodWe distributors and installers.

Analyse C&I; projects to offer the best solutions.

Conduct customer training sessions,



both online and in-person.

Collaborate with the regional team.

Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

- A technical background, such as a bachelor's degree or professional certification in electrical engineering, communication technology, or a related field.
- Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
- A passion for solving complex technical challenges.
- At least 3 years of experience in technical roles, ideally within a technical or engineering environment.
- Enjoys cross-border collaboration and working with international teams and customers.
- Structured, results-oriented approach with a strong focus on customer service.
- Customer oriented mindset.
- Fluency in Spanish and English is a must; any other European language is an advantage.

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📌 Solution Manager Iberia (f/m/d) (Madrid)
🏢 Goodwe
📍 Madrid