Senior UX Researcher - (Hybrid)As you contemplate your future, you might be asking yourself, " What's the next step?’’ We're seeking an experienced Senior UX Researcher to join our UX Research team in Barcelona (hybrid). We are looking for a Senior User Researcher to become the dedicated research and intelligence partner for Prime, the heart of eDreams ODIGEO’s business. 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine LiligoThis entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.Diversity is our strength that’s why our eDOers are coming from different nationalities from all continents - 99% permanent contractsPrime members are subscribed to general travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. What you will do: The Role's Key Responsibilities and Tasks As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a Senior UX Researcher in the UX Research team, you will be in charge of:CORE: Prime Research and IntelligenceResearch and IntelligenceManage the strategic research roadmap across the Prime lifecycle (acquisition, onboarding, engagement, adoption, retention).Synthesize user feedback, behavioral data, and research into actionable insights.Balance competing priorities for research resources, participants,



and CRM capacity.Executive-Level Stakeholder ManagementAdvise Prime Product Directors and executives with actionable research insights.Guide roadmaps using objective, evidence-based data.Research OperationsInternal Member Participant Recruitment ManagementLead team-wide CRM participant recruitment as the primary owner.Manage recruitment workflows, including prioritization, targeting, scheduling, incentives, and CRM QA.Enforce contact frequency, fatigue, privacy, consent, and sample quality controls.Monitor campaign metrics and member-contact risks to improve the CRM operating model.Set research planning, participant management, evidence traceability, and quality standards.AI Transformation and OperationsScale responsible AI workflows from planning to impact tracking.Set validation, privacy, traceability, and quality controls.Pilot and scale AI workflows based on quality and output impact.Essential experience5+ years of UX/behavioral research experience in digital products, e-commerce, SaaS, or subscriptions.Strong systems thinking to build governance, workflows, and measurable operational controls.Cross-functional collaboration with Product, Design, Data, CRM, Legal,



and Privacy teams.Applied experience using AI in research workflows with strong evidence quality and privacy judgment.Excellent written and verbal English communication skills.Valuable additional experienceAdvanced survey design, experimentation, or statistical analysis (R, Python, SPSS, SQL, Excel).UX lab experience in experimental research, eye-tracking, or biometrics.Travel, international e-commerce, or multi-product user journey experience.Coordinating recruitment via CRM or owned customer channels.Cross-country, multi-language, or cross-cultural research experience.Fluency in Spanish, German, French, or Italian (English is standard).What’s in it for you?Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle. Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. We offer a hybrid home-office model focused on outcomes. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.Wanna take a peek into what it's like to work at eDO? We are an equal-opportunity employer and value diversity at our company. If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements, we strongly encourage you to apply nevertheless.#LI-JM1#LI-Hybrid

📌 Experience Designer- Researcher (Barcelona)
🏢 Edreams
📍 Barcelona