Experteer Overview
In this role you will lead strategic UX research for Prime, acting as the research and intelligence partner across flights, hotels, rail, and more. You’ll synthesize evidence from multiple sources to shape Prime’s lifecycle strategy and drive improvements in acquisition, engagement, and retention. You will collaborate with Product Directors and executives, translating insights into actionable roadmaps and measurable impact. This position blends research leadership with cross-functional execution in a fast-paced travel tech environment.

Compensaciones / Ventajas
• Manage the strategic Prime research roadmap across acquisition, onboarding, engagement, adoption, and retention
• Prioritize research to guide Prime strategy, growth, revenue, and experience
• Execute end-to-end generative, evaluative, and mixed-methods research
• Synthesize feedback, behavior, and research into actionable insights
• Maintain an Evidence and Opportunity portfolio with source traceability
• Link research-backed decisions to execution and measurable results
• Coordinate Prime research demand and cross-functional dependencies
• Map end-to-end Prime journey across products and remove silos
• Balance competing research resource priorities and CRM capacity
• Establish delivery plans, decisions, risks, and escalations for complex initiatives
• Support cross-product research shaping Prime strategy and member experience
• Advise Product Directors and executives with actionable insights
• Summarize evidence into clear recommendations and risk assessments
• Regularly share insights and knowledge gaps with leaders
• Identify research gaps early to de-risk investments




• Report research limitations and confidence levels
• Guide roadmaps with objective, evidence-based data
• Lead team-wide recruitment and CRM participant management
• Maintain recruitment workflows, privacy, consent, and sample quality controls
• Monitor campaign metrics and recruitment risks to improve operations
• Build scalable research infrastructure (RACIs, SOPs, templates)
• Define research planning, planning, intake, and quality standards
• Track operations metrics to improve speed and reliability
• Partner with UR leadership and UXD Ops on operational ownership
• Develop business cases for dedicated Research Operations capacity
• Scale responsible AI workflows from planning to impact tracking
• Pilot and scale AI workflows with quality and output impact

Responsabilidades
• 5+ years of UX/behavioral research in digital products, e-commerce, SaaS, or subscriptions
• Proven leadership in strategic research influencing roadmaps and decisions
• Strong mixed-methods expertise (qualitative and quantitative)
• Ability to synthesize multi-source evidence into actionable recommendations
• Experience advising Product Directors and executives
• Experience with recruitment, customer panels, and scalable research operations
• Systems thinking to build governance, workflows, and operational controls
• Cross-functional collaboration with Product, Design, Data, CRM, Legal, and Privacy
• Applied experience using AI in research workflows with privacy judgment
• Excellent written and verbal English communication

Requisitos principales
• Prime Plus membership
• relocation support
• premium equipment
• Coursera access
• onboarding program
• hybrid home-office model

📌 Senior UX Researcher - (Hybrid) (Barcelona)
🏢 Edreams
📍 Barcelona